Delivery
Every order leaves from Agadir. Here are the times, the costs, and how your pieces travel.
Preparation
We prepare your order within 24 to 48 working hours. Each piece is wrapped individually: a fabric pouch for jewellery, tissue paper and packing for antique objects and minerals.
One-of-a-kind pieces are removed from the catalogue as soon as the order is confirmed. So a piece is never out of stock after you have bought it.
Within Morocco
| Destination | Time | Cost |
|---|---|---|
| Agadir and surroundings | 24 – 48 h | 30 DH |
| Major cities | 48 – 72 h | 30 DH |
| Other towns and rural areas | 3 – 5 days | 35 DH |
Free delivery on orders over 500 DH, anywhere in Morocco.
International
Shipments outside Morocco go by express courier with tracking. The cost depends on the actual or volumetric weight and on the destination zone; it is calculated in the basket before you confirm.
| Zone | Indicative time | From |
|---|---|---|
| Europe | 5 – 10 working days | 260 DH |
| North America | 7 – 14 working days | 300 DH |
| Gulf and Africa | 7 – 14 working days | 310 DH |
| Asia and Oceania | 10 – 21 working days | 360 DH |
These amounts correspond to a 500 g parcel — a piece of jewellery, a small stone. A heavy object, a piece of metalware or a large mineral costs considerably more.
Tracking
As soon as your order is dispatched you receive an email with the tracking number. You can also find it at any time in your account, on the line for that order.
On delivery
Check the condition of the parcel in front of the courier. If the packaging is damaged, have it noted on the delivery note before signing and tell us within 48 hours, with photographs. Without a written reservation at the moment of handover, a claim against the carrier becomes very difficult.