Returns, exchanges and refunds
What you can return, within what time, and how we handle it.
Your right of withdrawal
Moroccan Law 31-08 on consumer protection gives you 7 days from receipt to withdraw from a distance purchase, without having to give a reason.
We extend this to 14 days. Our pieces are one of a kind and often bought without having been seen: it seems only fair to give you time to look at them at home.
Conditions
To be taken back, an item must come back:
- in its original condition, unworn and unused
- with its packaging, pouch and label
- together with the invoice or the order number
What cannot be taken back
- items worn, scratched or altered after receipt
- rings resized at your request
- oils, soaps and skincare whose packaging has been opened, for hygiene reasons
- personalised or engraved pieces
How to proceed
- Tell us within 14 days, by email or WhatsApp, giving your order number.
- We confirm that the return is accepted and give you the address.
- Repack the piece in its original packaging and send it back within 7 days.
- On receipt and inspection, we issue the refund or the exchange.
Return postage
| Reason | Who pays the return |
|---|---|
| Item damaged, faulty or not as described | DEMIIN |
| Our mistake | DEMIIN |
| Simply changed your mind | The customer |
Refund
The refund is made within 14 days of receiving and checking the return, by the same means used for payment. An order paid on delivery is refunded by bank transfer, to the account details you give us.
The price of the item and the original delivery cost are refunded. The cost of the return itself remains yours if you simply changed your mind.
If the item carried a discount or a promotional code, it is the amount actually paid that is returned to you.
Exchange
As our pieces are one of a kind, an identical exchange is impossible. We can however offer you another piece: you pay the difference if it costs more, and we credit you the difference if it costs less.
Item damaged in transit
Report it within 48 hours with photographs of the parcel and of the item. We cover the return in full, refund or replacement as you prefer.